How Can We Help?

Have a question? You may find your answer here. Browse the topics below for quick help.

Orders & Shipping

How do I place an order?
Simply visit merino-wools.com, browse our collections, and add items to your cart. When you’re ready, click the cart icon to proceed to checkout.

Can I check out as a guest?
Yes. You can complete your order without creating an account. However, signing up at merino-wools.com allows you to track orders and save your details for future purchases.

When will my order ship?
Most orders are processed within 1–2 business days. Once shipped, you’ll receive a tracking link via your account or order confirmation page.

Do you ship internationally?
We offer shipping to many countries. Check the delivery options at checkout for availability in your region.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Please start your return request via merino-wools.com.

Can I exchange an item?
Yes, exchanges are available for different sizes or colors, subject to stock availability.

When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days.

Product & Care

What are your products made of?
Our products are crafted from premium merino wool, known for its softness, breathability, and natural temperature regulation.

How do I care for my merino wool clothing?
We recommend gentle machine washing in cold water and laying items flat to dry. More tips can be found at merino-wools.com .

Do you use ethical sourcing?
Yes, we work with suppliers who follow high standards for animal welfare and environmental stewardship.

Accounts & Privacy

Do I need an account to shop?
No, but having an account makes order tracking and returns easier.

How do I reset my password?
Click “Forgot Password” on the login page at merino-wools.com to receive reset instructions.

Is my personal information secure?
Yes. We use encryption and secure systems to protect your data. Read more in our Privacy Policy.